Policies – Icon Marketing Group

Ordering Policy

Items left in shopping carts will be cleared in 48 hours. All information provided during the ordering process is secure and private. We do not sell information.

Backordered items will be shipped out as soon as possible.
To check on item availability, please email us at info@imgww.com

Items on this site require proof of age over 18 years old. By submitting an online order you acknowledge that you are 18 years of age or older and that there are no local laws prohibiting the purchase of the item.

Shipping Policy

Due to the complex nature of shipping calculations, shipping charges will be applied when your order is processed through Icon Marketing Group.

We can only ship orders within the United States. International shipments are not available.

Your order will either be shipped by FedEx or by freight shipping, depending upon the quantities being ordered.

Return Policy

Your satisfaction is important to us. If you need to return a product, we will make every reasonable effort to satisfy you.

We will accept unwanted product in unaltered condition and unopened packaging within 15 days of receipt for a full refund, credit or exchange.

IMG must be notified of any pending return within 15 days of the customer’s receipt of the item.

We will accept any opened item within 15 days of receipt for an 80% store credit.

All items purchased using a gift card will only be eligible for a store credit; the above terms will apply.

All exchanges must be of equal or lesser value.

Shipping and handling charges will only be refunded if an error occurred that is the direct responsibility of IMG.

All refunds will be processed in 5-10 business days of the return of the item.

Privacy Policy

Icon Marketing Group has created this privacy policy to demonstrate our commitment to privacy. Your privacy is very important to us. By visiting imgww.com, you are accepting the practices described in the Privacy Policy.

Commitment to Data Security

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate procedures to safeguard and secure the information we collect online. This means that your name, address, credit card numbers and any other information you provide are encrypted in a way that makes it extremely difficult for others to decode.

All payment information is collected and encrypted in a secure environment that can be confirmed through Authorize.net.

Our security measures do not end once you have completed your online order. For example, the moment you press “submit” to send your order, the encrypted order is sent directly to our order processing system.

The Information We Gather

The information we collect is used to process orders and information requests, to improve the content of our website, to notify consumers about product and website updates or problems with requests or orders.