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Warranty Repair Requests

All warranty repair requests must be approved by Icon Marketing Group before a firearm can be shipped to us. Please contact us for more information on how to begin the warranty process.

Contact Us by Phone

Call toll-free 1-888-695-6812.

Contact Us by Email

Email us at warranty@imgww.com.

Shipping the Product

Once your request has been approved, we will send you a form to be completed. This warranty repair request form must be filled out for all repair requests and must include a detailed description of the problem you are having. Please include the completed form in the box with your product. Please do not return your item until you contact us so we can process your warranty request.

Pack your item securely, making sure to include the completed form. You may then ship the product to us.

Icon Marketing Group
126 Corporate Drive
Frankfort, KY 40601